1. Complaints regarding the behaviour of members, how so ever arising, shall be submitted in writing to the club secretary. Such complaints may relate to any act, involving football activities or otherwise, which might bring the club into disrepute.
2. The management committee shall have the power to suspend temporarily from membership any member pending further investigations or enquiries. This suspension is to facilitate the investigation and is without prejudice to the outcome of the investigation.
3. Any member believed to have infringed any of the club’s rules or codes of conduct or the rules and codes of conduct of Surrey County FA, or who have been accused of any misconduct shall be invited to comment, in writing, within seven days following a request to do so by the club secretary of BBFC setting out the allegation.
4. The management committee shall consider any reply at the next available opportunity. Such consideration may take place by telephone call or via email. If the management committee is not satisfied by the response of the member it shall set up a disciplinary committee of three members, none of whom have any direct interest in the matter.
5. The disciplinary committee will make such further enquiries as it thinks fit and will offer a reasonable opportunity to the member concerned with a friend, if so desired, to meet with it and answer the allegations.
6. The disciplinary committee will hear such witnesses as are reasonably produced.
7. The disciplinary committee will make such procedural provisions as necessary for the just and efficient consideration of the case.
8. The disciplinary committee will submit a written recommendation to the management committee within five days following the final meeting with the member.
9. The Disciplinary Committee may recommend one or more of the following actions to the Management Committee
• Note the offence but taken on further action;
• Warn the member concerned as to future conduct but no further action;
• Suspend or disqualify the member from competition, coaching and/or administration for some definite or indefinite period;
• Impose a reasonable financial sanction and/or require the member to meet any related losses or pay any fines that the Club has paid;
• Terminate the membership or such other penalty as the Disciplinary Committee considers appropriate.

The Management Committee make a decision as soon as is practical there after. The member concerned will receive written notification of the outcome within seven days of the Management Committee’s decision.

The member concerned may appeal against any decision if Surrey County Football Association allow. Any such appeal shall be in accordance within the rules set by Surrey County Football Association.


Club Complaints Procedure
In the event that any member feels that he or she has suffered discrimination in any way, or that the club policies, rules or codes of conduct have been broken, they should follow the procedures below.
They should report the matter in the first instance to the respective team manager, if satisfaction is not obtained the matter should be referred to the Club Secretary or another member of the Committee. All complaints and disciplinary matters should be in writing and include the following information: -

1. Details of what, when, and where the occurrence took place.
2. The name of the accused and the role that person holds within football.
3. Any witness statements and relevant names.
4. Names of any others who have been treated in a similar way.
5. Details of any former complaints made about the incident, date, when and to whom made. f) A preference for a solution to the incident.

It should be noted that any complaints received by management committee, club officers or team managers will immediately be passed onto the club secretary with all relevant details and information. On receipt of a written complaint, the club secretary will assess the necessary course of action to be taken, in line with the club’s disciplinary policy

The Club has worked extremely hard to maintain the excellent reputation built up over many years. It is vital all club members project a professional and respectful image at matches and training sessions and treat match officials, parents and players with the utmost respect. Visiting teams should always be made to feel welcome and treated courteously.
Bad behaviour of any kind must be reported to Team Secretary who are well versed in the Club’s procedures. All Complaints will be investigated and names of people involved must be reported to the Manager. Anyone making a complaint must be prepared to attend a Disciplinary hearing.